Get Your Money Faster with Breadcrumb’s Credit Card Batching Feature!

January 20, 2015 by

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As a business owner, accepting credit cards is a costly convenience to offer customers. While customers typically spend more when they don’t need to track the amount they are spending with the cash in their pockets, credit card processors charge for the ability to accept cards. More importantly, the time it takes for transactions to move from the point of sale through a number of financial clearinghouses until reaching a business’s bank account can take up to several days. The delay from sale to deposit has a major impact on a business’s ability to make payroll, pay suppliers, and otherwise maintain healthy cash flow.

Breadcrumb’s new credit card batching feature allows business owners and managers to reclaim control from the processors on when deposits can occur. As mentioned above, credit transactions need to flow through a series of steps with specific time cutoffs before a deposit can occur. Submitting credit card batches earlier can jump-start the process!

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Here’s how it works:

  1. Authorize transactions throughout the day and adjust tips.
  2. Tap the “Batch Payments” button at the close of a trading day. Any authorized employee, manager, or owner has the ability to take this action.
  3. Review all transactions for accuracy. Remember that transactions or tips can not be edited or adjusted once captured.
  4. Press “Send” to submit transactions for batch capture.

The next step after capture is settlement. While submitting batches earlier than your daily capture at autoclose will help speed up the deposit process, several other steps—including settlement—have preset cutoff times that are important to align for best results. Breadcrumb is able to adjust your settlement time to ensure that your business’s cash flow is optimized. Remember that settlement can only occur once a day.

The best time to settle is:

  • Immediately after the close of business to ensure that all of your transactions arrive together for that given trading day
  • Before the end of the business day for next day’s deposits

Other steps in the deposit process, such as your bank’s wire transfer cut-off time, can not be adjusted. Please consult your bank and card processor for help.

For more information on batch capture and how it can help your business, visit Breadcrumb’s support site or reach out to support@breadcrumb.com!

Valentine’s Days Busiest Cities

January 26, 2015 by

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Employee Spotlight: Behind the Scenes with Customer Support

January 23, 2015 by

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There is a face and story behind the person who’s helping answer some of your most difficult questions! This month we chatted with Nathan Guerriero, Breadcrumb’s customer support manager who also happens to work at a bar that, you guessed it—uses Breadcrumb!

What is your role at the company?

Currently, I head the Merchant Product Support team. Our team provides support to our Breadcrumb Pro POS system and our Breadcrumb Payments products.

Why did you choose to work in customer support? What motivates you?

I’ve always been a people person and a problem solver. I have a background in the hospitality business and was always frustrated at how seldom there was someone to turn to when things went wrong. It’s a great feeling to tackle a tough problem and be able to work out a solution for our customers.

In addition to working for Breadcrumb, you work at a restaurant that uses Breadcrumb—you just can’t escape us! What are the top three product tips you’d give to restaurants using Breadcrumb?

  • Get to know your menu set up. Knowing your way around your menu is the best way to develop a menu system that is perfect for your workflow.
  • Use shift notes. This is a great way to communicate useful information about specials, customers, and anything that your staff needs to know on a daily basis.
  • Use the inventory countdown for limited quantity items. This way, customers will never order an item or a dish only to find out from the kitchen that it is out.

Are there any secrets to turning an unhappy customer into a raving fan(both at Breadcrumb and at the restaurant you work at)?  

Honesty and empathy. Even in tough situations customers need to know that not only do we genuinely understand how they feel, we are also fully committed to making things better.

Three (or one) word(s) to best describe you and the Breadcrumb customer support team:

Dedicated misfit toys.

If you could pick one theme for Breadcrumb to turn into a book about the company, what would it be?

I am partial to nautical novels.

What are your hopes for our industry?

I’m excited about the notion of bringing affordable, high-tech solutions to small businesses. Merchant products have historically been expensive and difficult to use. I like being part of a company that aims to change that.

What is the most important career lesson you’ve learned in recent years?

There is always something to learn from everyone you work with, and there is always plenty you don’t know.

What’s your favorite restaurant and why?

The Publican. How can you beat a place that offers a ‘ham flight’?

After a long night on the phones, what’s your drink?

I’ve been known now and again to have a touch of bourbon at the end of the day, possibly with a little ice.

 

Go Green with Breadcrumb’s Email Receipt Feature

January 9, 2015 by

Save those trees and make life easier for your customers by using Breadcrumb’s email receipt feature! The latest update to the app, 2.4.4, includes email receipt support as well as several other stability improvements.

Happy emailing!

To learn more about Breadcrumb point of sale and how it’s features can help you run your restaurant, sign up for a demo!

 

The Food Truck Trend: Here to Stay?

January 7, 2015 by

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As we head into 2015, many small business owners are looking at trends they should take advantage of and others they should avoid. So what about food trucks? There are many benefits, including lower investment cost and the ability to go wherever the customers are. Literally. However, if it’s just a fad, how long will it last? Is it worth the investment?

Kate Blair, a Senior Writer at Brafton, Inc. and Groupon Works blog contributor, took a look at the pros and cons and, one thing’s for sure: they’re not going away any time soon. Read more >>

For more information on industry news and trends, follow Breadcrumb point of sale on Twitter and Facebook!

 

 

A Look at Breadcrumb’s Product Process

December 16, 2014 by

We love getting feature requests from merchants. They help us make sound decisions and spark creativity among our product and engineering teams. We thank merchants for their suggestions and then… what?

Whenever I talk to merchants, they ask, “Why are you guys so secretive about your roadmap?”

Well, it’s complicated. But I’m a product development person, so I’ve created a diagram to try to explain why we tend to shy away from talking about our roadmap.

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We know that getting something wrong in our app means that a server takes longer to deliver food to a table or a GM can’t reconcile the night’s receipts; when we hit any snafus, we take it seriously; this means that our product development process can be hard to predict.

For these reasons, we tend to not talk about what’s coming in Breadcrumb. And that makes us seem secretive. I get that.

So here goes. I’m going to share what’s coming up in the next few releases in Breadcrumb. I can’t give you exact dates, because, well, see the diagram above.

Payment Batching will allow you to send payment batches to your bank at any time throughout the day. This will get your money into your accounts faster.

Get a Daily Email Summary of the previous day’s business.

Hold Items lets you create a check all at once, but hold back items or courses from the kitchen. This feature is ideal for tapas restaurants and venues that serve large groups.

Split Items lets you create related checks and more easily split items across them.

We know that your bartender sometimes works as a server. The Multiple Job Roles feature supports situations such as this..

We’ll also get some smaller features and improvements into each release.

Have some suggestions? email us: support@breadcrumb.com.

For more on Breadcrumb and how it can help your restaurant, stop by and say hi!

How Do YOU Prepare for the Holidays?

December 8, 2014 by

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For more on Breadcrumb and how it can also help you prepare for the holidays, visit our site or call 888-514-4644!

Breadcrumb’s New Features for the New Year

December 4, 2014 by

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We have a few new features, big and small, just for you and just in time for the holidays! Breadcrumb 2.4.3 is live in the app store and designed to help you, your restaurant, and your staff during this busy season. Read on and enjoy!

Some big gifts…

Gift Cards

Great news for restaurants (and their guests) this holiday season—you can now sell and redeem gift cards on Breadcrumb 2.0! Breadcrumb 2.4.3 now has the functionality to sell and redeem gift cards effortlessly with transactions included in Breadcrumb’s powerful reports. This new feature enables restaurants to take full advantage of Gift Cards in the following ways and more:

(1) Reward their best customers with incentives

(2) Create reasons for customers to return to their restaurant for repeat dining experiences

(3) Help bring in new customers

Our gift card support does require a TCC processing account.  To  learn more about Breadcrumb with Gift Cards click here.

Overtime Reports

Are your employees clocking in overtime during this busy holiday season? The labor reports in Breadcrumb 2.4.3 now include overtime information, allowing you to track employee hours based on local regulations. Learn more about how this new feature works for you and your team.

Customer Look Up

Delivery and take-out orders are now a breeze! With the latest Breadcrumb release, you can collect and maintain a customer database that includes names, addresses, phone numbers, and emails. Have returning customers? Access their information by typing in their phone numbers. More information about this new feature and how it works is available on our support site here.

And a couple of stocking stuffers…

Tax Exempt

Diplomats and non-profits rejoice! Breadcrumb now supports tax-exempt transactions. Dining out in Washington, D.C. just got a little busier. Visit our support site and learn how to set up tax-exempt transactions in Breadcrumb.

Categories on Checkout Reports

Want to tip out your bartenders based on the beverage sales of your servers? No problem! All checkout reports now break down individual employees’ gross and net sales by top-level category, giving them better insight into how much to tip out and to whom.

For more on Breadcrumb’s point of sale features and how they can help your restaurant, visit us at breadcrumb.groupon.com!

What’s Up with the iPad 2 and iOS 8?

December 4, 2014 by

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Are you still using an iPad 2 that’s running on iOS 8 in your restaurant? Frustrated by slow loading times? You’re not alone. Back in March, Apple announced it would no longer be selling the iPad 2, marking the beginning of the end of its  lifecycle. For now, Apple’s support of the iPad 2 continues. Thankfully, the release of its latest software, iOS 8.1.1, boosts performance on older devices, so sit down and take the plunge to upgrade now!

Getting Started

First, back up your iPad. If it’s been awhile, this will likely take some time, but better to be safe than sorry! Choose a backup method—iCloud or iTunes—then follow these steps.

Next, check your available storage capacity. Apple requires the device to have at least 5.6 GB free  or it can’t be updated. If you don’t have enough storage space available, here are tips on how you can create more by manually removing content you no longer need.

Downloading and Installing

With sufficient space available, you’re ready to go! Go to Settings > General > Software Update.

Start downloading iOS 8.1.1. This could take some time, so be patient!

What to Expect

The animation may appear slow and jerky at first but it should become smoother. If the problem persists, go to Settings > General > Accessibility and click on the Reduce Motion slider.

Overall, iOS 8.1.1 will bring new life to your iPad 2 and allow Breadcrumb to perform at optimal speeds. You’ll still be able to use updated designs for the Safari and Mail apps, along with new features including iCloud Drive and other enhancements.

In the end, taking a few moments to upgrade will improve efficiency for you and your staff.

For more on Breadcrumb’s iPad, cloud-based app and new hardware devices compatible with iOS 8, visit: breadcrumb.groupon.com.

 

Prepare Your Restaurant for the Holidays

November 21, 2014 by

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The holiday season is now in full swing which means a busy time for businesses and customers alike! There are many things you can do to prepare but what should you focus on? We did some research, asked some of our own customers, and came up with this list.

Hire More Staff In a recent poll, two-thirds of Breadcrumb customers said the most important thing they do in preparation for the holidays is to hire more staff. Little surprise there given that this busy time of year means more customers and more time-off requests from employees. There are many people out there, including college students, who are looking for temporary employment while home for the holidays. Take advantage and staff up!

Seasonal Menu As the seasons change, so do the options for produce and ingredients. This is a great time to have some fun with your menu, surprise your regular customers and delight new guests with your grasp on the local food market. We’re not suggesting you pumpkin-pie everything but including fresh, winter ingredients such as squash and persimmon, can go a long way.

Giftcards With Gift Cards, you can help your customers while helping yourself out at the same time. You can receive cash now and expect business later during the slower season. Marketing for the holiday season provides an opportunity for your restaurant to establish itself well into the New Year. Breadcrumb can help you out, offering the ability to sell and redeem gift cards within the app. You’ll also find gift card transactions in your sales and product mix reports so you can track how they have ultimately helped your business.

Decorate Get in the spirit of the season by setting the mood for your staff and customers! No need to go overboard (highly recommended you don’t) but adding some seasonal flair can help your guests get into the spirit. Be sure to also communicate all of your holiday themes on your menus, website, social media and other marketing outlets.

Make Life Easy Most of all, make it an enjoyable experience for your guests during what can be a stressful time for all. They’ll appreciate the seamless service!

Don’t let all of these efforts go to waste! Track sales and other metrics such as social shares and time spent engaging with your campaigns and content. Go into 2015 with a boost to end-of-year sales and stronger relationships with new and current customers.

Learn more about how Breadcrumb can help you during the busy holiday season at Breadcrumb.com.

 

 


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