Bringing new customers in is always top of mind for restaurant owners, however, building a loyal customer base can be more profitable and cheaper in the long run. There are many tools out there to help grow customer loyalty but, often times, being present and a familiar face can be the most effective. How great does it make you feel when you walk into a restaurant or bar where everyone knows you and your tastes?
There are many ways to ensure you’re making an impact on your customers, including becoming the face of the restaurant and taking action on customer feedback. Read more for tips on customer retention strategies >>